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FAQ

Where can I track the progress of my investments (profit)?

Please log in to your account and check the "INTEREST EARNINGS" tab to the "STATISTICS" page. Your account is set up in such a way as to keep the history of all accrued interest, deposits, withdrawals, and other actions.

Will I get my profit within 24 hours of investment?

According to our daily return plan, the interest will be automatically credited to your balance within 24 hours from the moment of making a deposit, and then be yielding profit everyday within the investment period.

How often is my account statistics updated?

Your account is automatically updated in real-time mode, within 24 hours, and you can access your entire account history at any time.

How to change the details of my payment systems (e-wallets)?

Unless you specified payment details during the registration, you can enter your account, and specify them to the "PROFILE" page. To change the existing details, contact support, specifying "Profile change" as the message subject, and indicate particularly what you�d like to change and why. Besides, be sure to indicate the payment account from which you've already deposited because we are not able to change accounts to those from which you haven't previously deposited funds.

How can I change my password or withdrawal code?

Log in to your account, go to the "PROFILE" page, and change the password and code for withdrawing funds.

What if I forget my password?

In this case, you'll need to reset the password. To do this, enter the email address on our "Forgot password" page. When you receive a letter confirming this action, you'll need to validate your identity before we set a new password.

How can I change my email address?

Log in to your account and change the address to the "PROFILE" page.

What is the minimum and maximum amount of the investment (deposit)?

At the moment, we have and affordable minimum deposit amount of $200, while the maximum allowed deposit amount per deposit is unlimited.

How many active investments (deposits) can I open at the same time?

Each participant can open up to 7 deposits for each plan at once. Log in to your account to see how many active deposits you currently have.

What profit will I get at the end of the investment period?

Depending on th the plan you choose, your profit will be the daily percentage profit of your capital multiplied by the number of days of the investment period. At the end, you can decide to reinvest the earned profit from the internal balance of your account.

When will I have the opportunity to reinvest (capitalize) the earned funds?

This function is suitable if there are enough "Digital funds" on your account (at least $200) and if not all available deposit slots are used.

Is it possible to reinvest as many times as I like?

Yes, you can reinvest as much as you wish, but you cannot have more than 7 active deposits at the same time. Seeing that, you may have to wait until the older deposits expiration, freeing up a slot to create a new one.

What happens if I use all my slots?

Active deposit slots remain occupied only during the term of the plan you have chosen so that as soon as the deadline is reached, you can create a new deposit in the vacant slot. Besides, you have 7 slots for each investment plan, but if it seems to you that this won't be enough, our financial advisers are always eager to help you

Can I get my deposit back?

Yes, after depositing you will get back your profit and deposit as your total retur at the end of your investment period.

How to request a funds withdrawal?

To create a request, you need to log in to your account and go to the "WITHDRAW" tab, then provide the necessary information to complete the request for withdrawal of funds.

How to cancel a request pending confirmation?

To cancel the request for funds withdrawal, you need to log in to your account, go to the "STATISTICS" page, and select the column "WITHDRAWALS STATS" in the menu below, then select the line in the table where the request is waiting for confirmation and click the "Cancel" button

When can I request a withdrawal (minimum withdrawal amount)?

You can withdraw funds at any convenient time, on reaching your minimum withdrawal amount of $1.

Can I withdraw funds to another payment system/to a new wallet?

No, switching between wallets is prohibited to prevent money-laundering. Each wallet has its separate balance, and your earnings for each deposit will remain on the balance of the same wallet for withdrawal or reinvestment in the future.

How to add my payment details?

Go to the "settings" page, and add the payment details.

How long does it take to request my withdrawal?

All requests are processed as soon as possible, not exceeding 24 hours. Please, show patience. Our working days are 7 days of the week and through out the 24 hours.

What if I forget my withdrawal code?

In this case, contact us so that we can help you recover the code. Use the "Contact form" in your account on the "SUPPORT" page specifying "Reset PIN code" as the message subject.

Is a withdrawal fee charged?

There are currently no commissions, but this may change in the future at the discretion of Nexus Group management.

Do you have an affiliate (referral) program?

Yes, we offer an extremely advantageous referral program, according to which you can get an instant bonus of 10% from each active participant that you invited, from each new deposit opened by them. This is a great opportunity to create a long-term passive place of profit, allowing you to earn from 10% to 12% depending on the deposit opened by your referrals on our platform.

If I am not an active member, can I get affiliate bonuses?

Yes, you can register and join our affiliate program without making any investments.

How can I advertise Nexus Group and attract potential partners?

The "AFFILIATES" page (in your account) contains a large number of various advertising tools to attract potential partners. You can also use your unique referral link by simply sending it to your friends, relatives and acquaintances via e-mail, Internet messengers or with the help of your favourite social networks.

Where can I find my referral link and/or statistics on accrued bonuses?

After the registration, please log in to your account and open the "AFFILIATES" page, where the referral link is located. A bit below, you can see the summary.

Can I advertise your platform with spam?

NO! We don't tolerate spamming or solicitation in any form (spamming on forums, in private messages, by email, etc.). If the fact of your participation in spam mailings is revealed, your account will be deleted.

Can I become a representative, and how can I do this in my country/region?

To receive the status of an official representative of the Nexus Group platform, you must have a team of at least 20 people with active deposits. As fast as the number of your partners has reached the required level, please contact our support team, indicating all the information necessary for obtaining the status, such as your full name, contact information (phone number/links to social networks), language and country of residence, working hours.

Is Nexus Group a registered enterprise?

Yes, we are officially registered as a limited liability company called: Confidence Built By Essentials LLC. in Austria, File No. FN352883. To check the certificate of registration of our company, please visit the about page.

How to join the Nexus Group platform?

Please click here, fill out the registration form, then activate your registration. For your convenience, the registration process is as simple and fast as possible (takes approximately 1 minute).

Can I register more than one account?

Yes, you can have more than one account but on the event of discovering any greed or shady act either against the company or member of Nexus group your account and investment will be seized.

What is the Nexus Group platform purpose?

Our financial goal is to increase the value of "Digital funds" that are acquired by the Nexus Group platform participants. We strive to provide the highest percentage of income, about 90% per month, for our members. We constantly work on maintaining our high-tech platform and try to provide competent support to each of our partners. Search for more details in the "About us" section.

Are there any hidden commissions?

No, no hidden charges. The registration and account contents are free.

Is it possible to communicate with telephone support?

There is currently no telephone support, but it'll appear as soon as we resolve some issues related to the need to process large volumes of phone calls daily from our members around the world. Nevertheless, we always try to respond as quickly as possible to your inquiries, letters, and messages in Live Chat, which is available in the "Support" section.

How can I contact you in case of problems or other questions?

If you have any other questions or technical problems, and you didn't find out how to solve them with the help of this section, feel free to contact our amiable support team.
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